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Essential Concepts

The DataSapien platform represents a transition to a new, human-centric, personal data and processing architecture for customers and organisations. As you might expect, we have therefore created some new names and labels for the technology and the outcomes that it enables. These are some of the most common terms that will help you understand the possibilites a little more clearly.

📄️ Journeys & Exchanges

Journeys & Exchanges are designed to serve unmet customer needs and priority customer "Jobs To Be Done (JTBD). They allow you to extend capabilities of your application without the hassle of iOS / Android market place interactions. They allow the application of Zero-Shared Party practises without sending anything to the backend while still producing valuable outputs for the user to foster trust & loyalty and achieve desired outcomes. Journeys & Exchanges are designed on Orchestrator and deployed to and executed by Mobile SDK.

📄️ Rewards

At DataSapien, we understand that the exchange of data between customers and Companies is not just a matter of compliance or functionality, it's an opportunity to create meaningful value for both parties. Our platform is built on the premise that when users choose to share their data, they're engaging in a valuable transaction, one that merits recognition and reward. Solving Customer "Jobs To Be Done" (JTBD) through exchanges and journeys delivers emotional, social and functional value to customers. However, there are times where more traditional, transactional forms of value are still useful, either on their own or designed as an element of a User Experience (UX) flow.